Competitor Freeze

In Competitor Matching
Competitor freeze is a feature that pauses scraping and repricing for a specific competitor without deleting any data, useful when a competitor goes temporarily offline, becomes unreliable, or stops being strategically relevant.

What is Competitor Freeze?

Not every tracked competitor stays relevant forever. Some go on holiday and stop updating their prices for two weeks. Some go through a redesign that breaks scraping until the system catches up. Some get acquired and rebrand under new pricing logic. The merchant needs a way to pause monitoring on that competitor without losing the historical data, the URL list, or the matching work that went into setting them up.

The three states

  • Active: the competitor is being scraped on the normal schedule and their prices feed into repricing rules.
  • Paused: manually frozen by the merchant. No scraping, no influence on repricing, but all historical data, matched URLs, and configuration are preserved.
  • Unavailable: automatically set when the system detects the competitor's site is down or persistently blocked. Resumes automatically when the site comes back online.

The distinction between Paused and Unavailable matters: Paused is a deliberate strategic decision, Unavailable is a temporary technical issue.

When to use Paused

  • A competitor enters a clearance phase that does not represent their normal pricing. Including them in repricing logic during the clearance pulls your prices down for the wrong reason.
  • A competitor's data quality drops due to a site change, but you do not want to remove them entirely while the issue is sorted out.
  • A competitor stops being strategically relevant (a different segment, a different geography), but the historical data is still useful for analysis.

Why deletion is not the answer

The temptation when a competitor becomes unreliable is to delete them and re-add later. That works once, but it loses the historical pricing data, the matched URLs, and the time spent reviewing matches. Multiplied across hundreds of products and dozens of competitors, deletion-and-re-add becomes operationally expensive. Freezing preserves everything; reactivating is one click.

Example: A photography retailer tracks a competitor who runs a 6-week summer clearance every year, dropping their prices 30-40% on overstock. During the clearance, the retailer freezes that competitor (Paused state). Their repricing rules continue to use the other tracked competitors as references and margin holds steady. When the clearance ends in late August, the retailer unfreezes the competitor and normal monitoring resumes with all historical data intact.